Refund Policy
Last updated 5 November 2026
Draft for legal review. This page describes how the service actually works but has not yet been reviewed by a lawyer and must be finalised (legal entity name, address, governing law, tax details) before launch.
Cancelling
Cancel anytime from your dashboard. You won't be charged again, and you keep access until the end of the current paid month.
Our promise
Write to support about any payment and a real person replies within 12 hours. If a problem is caused by a bug or fault on our side, you don't pay for it:
- Duplicate or incorrect charges are refunded in full.
- You paid but couldn't use ClueCode because of a bug on our side — we refund that charge or add a free month to your account, whichever you prefer.
- Anything else (for example ClueCode isn't right for you): contact us within 7 days of a charge and we'll review a refund in good faith.
Refunds are returned to the original payment method via Razorpay, usually within 5–7 business days.
When a payment is fully refunded, access for that billing period ends and any active desktop session is signed out.
AI usage charges
Charges from Google for your own Gemini API key are between you and Google and are not refundable by us.