? — Help & support
Stuck? We've got you.
ClueCode is built in India, and support is answered by the people who make it. Write to us about anything — payments, your account, the app — and a real person will reply within 12 hours.
- 12 hA real reply within 12 hours
- Every message is read by a person, not a bot. Most get an answer much sooner.
- ₹0Bug on our side? You don't pay for it
- If something on our end breaks your payment or stops ClueCode working, we refund you or add a free month — your choice.
- 2Clicks to cancel, any time
- Cancel from your dashboard. No calls, no forms, and you keep access until your month ends.
Send us a message
It goes straight to our support inbox, and you'll get a copy by email.
Quick answers.
I was charged but my subscription isn't active.
Refresh your dashboard first — Razorpay can take a minute to confirm. If it still isn't active, send us the payment date and amount. If the fault is ours, we refund or add a free month.
I was charged twice or charged the wrong amount.
Write to us with the dates and amounts. Any duplicate or incorrect charge is refunded in full to the original payment method.
How do I cancel?
Dashboard → Subscription → Cancel renewal. You won't be charged again and keep access until the end of the month you paid for.
I didn't get the verification or password email.
Check spam and promotions, then request it again from the login page. Still nothing? Contact us and we'll verify your account by hand.
The desktop app shows an error or won't answer.
Tell us what you see and the app version (top of the ClueCode window). Most issues are a Gemini key or quota problem, and we'll walk you through it.